FAQs
 

Useful FAQ links to eNETS and the banks website:

eNETS Credit | eNETS Debit | DBS d2pay  | UOB eNETS  | CitiBank eNETS

Payment Related Questions

Q1. What do I need to make payments?
Q2. What is the payment limit?
Q3. What if I have insufficient funds in my bank account?

Technical Related Questions

Q1. What hardware & software do I need?
Q2. Whom do I contact if I have technical problems?
Q3. Is the ePayment services secure?


Payment Related Questions

Q1. What do I need to make payments?

If you are paying by Debit, you would need an internet banking ID & PIN of either a DBS/POSB, UOB or Citibank account.

If you are paying by Credit, you would need to have your credit card number & expiry date.

[ Back to TOP ]

Q2. What is the payment limit?

The limit depends on your eNETS bank account or Credit bank account.

[ Back to TOP ]

Q3. What if I have insufficient funds in my bank account?

The transaction will be rejected.

[ Back to TOP ]

 

Technical Related Questions

Q1. What hardware & software do I need?

We recommend the following:

  • PC with at least a Pentium processor or faster
  • 32 MB RAM or higher
  • Internet connection of 56.6 kbps or higher
  • Windows 9x / 2000 / NT operating system
  • Internet Explorer version 5.0 with Service Pack 2 or above

Important:
Please ensure that your browser's Java & JavaScript functions are enabled.

[ Back to TOP ]

Q2. Whom do I contact if I have technical problems?

Kindly refer to our HELP page for contact details.

[ Back to TOP ]

Q3. Is ePayment services secure?

Muis is committed to a high level of security for online payments, subscribing to a level of encryption security operating at 128-bit Secure Socket Layer (SSL) encryption.

eNETS Debit also provides a tripartite authentication process, called Triple Check, which instantaneously authenticates Muis, Banks and Paying Customers.

[ Back to TOP ]

 

 

Note: To verify that this is a legitimate MUIS website, you can right-click your mouse and select View info (for Netscape browsers) or Properties (for Internet Explorer browser) to view our certificate.
Optimised for IE5.5 & above at 800 x 600 resolution.